Contact Us
Why We Have a Contact Page
This page exists to help you send questions, reports, or feedback about the F7 Casino platform. We handle general inquiries, account-related questions, and technical issues. Please note that contact channels listed here are for information requests only — not for account verification (KYC) or sensitive personal data submission.
Ways to Reach Us
We offer multiple channels to suit your preference. Email remains our primary method and ensures your message is logged and tracked. A contact form is available below on this page for your convenience. All inquiries are handled through official channels listed in the website footer; we do not provide personal phone numbers or direct messaging outside these platforms.
Expected Response Time
Our team typically responds to inquiries within one to two business days during standard working hours (Monday through Friday). Response times may be longer during peak periods, public holidays, or system maintenance windows. For urgent account issues, include a clear subject line and reference any account identifiers (without sharing passwords) to help us locate your details faster.
What to Include in Your Message
When you contact us, please provide:
- Your full name — helps us identify the right account if applicable
- Clear subject line — summarises your issue in a few words
- Detailed description — explain what you need, including dates or transaction IDs if relevant
- URL or page reference — if reporting a technical problem, tell us which page or feature is affected
- Never share passwords, PIN codes, or security questions — we will never ask for these
The more specific your message, the faster we can assist you.
Privacy of Your Inquiry
Information submitted through our contact channels is treated confidentially. Your message will only be accessed by team members who need it to address your concern. We do not share contact details with third parties except as legally required. For details on how we handle data, see our privacy policy.
Closing Thoughts
We value your feedback and questions. If you do not receive a response, please check your email spam folder or resubmit your inquiry using the form below.
What We Do Not Handle Here
This page is not the place to:
- Report suspected account fraud — use your account security settings or contact us with "Security Alert" in the subject
- Request account recovery if you cannot access your email — provide proof of identity through official channels
- Ask for tips on how to play — consult our responsible gambling resources instead
- Report suspected illegal activity — contact relevant authorities directly