Privacy Policy

Who Controls Your Data

F7 Casino is the data controller for personal information collected through this site. This policy explains what data we collect, why, and how we protect it. If you have privacy questions, contact us through the channels provided in the website footer.

What Information We Collect

When you use F7 Casino, we collect:

  • Account information — name, email, date of birth, phone number
  • Payment data — deposit and withdrawal transaction history (not stored credit card details; payment processors handle sensitive payment data)
  • Identity verification — documents required for age and location confirmation
  • Gameplay data — bet history, game participation, session duration
  • Technical data — IP address, device type, browser, pages visited
  • Communication logs — emails, support tickets, chat transcripts

We do not ask for sensitive data (such as passwords or security questions) through ordinary contact channels.

Why We Use Your Data

We process your information to:

  • Provide the service — maintain your account and process bets
  • Comply with law — age verification, identity checks, AML/KYC requirements
  • Prevent abuse — detect fraud, money laundering, and account breaches
  • Improve platform — analytics on user experience and technical performance
  • Communicate — send account updates, promotional offers (if you opted in), and support responses
  • Responsible gambling — enforce deposit limits and self-exclusion

Legal Basis for Processing

We process data based on:

  • Contract — performance of our agreement with you
  • Legal obligation — gaming regulations, financial compliance, AML laws
  • Legitimate interest — platform security, fraud prevention, service improvement
  • Consent — for optional communications and analytics (you can withdraw consent anytime)

Cookies and Tracking

We use cookies to:

  • Keep you logged in
  • Remember preferences (language, volume, etc.)
  • Measure site performance and user behaviour
  • Deliver targeted content (if analytics are enabled)

Your browser settings allow you to control cookies. Disabling cookies may limit platform functionality. We do not sell cookie data to advertisers; we use it internally or with analytics partners under confidentiality agreements.

How Long We Keep Your Data

We retain account and transaction data:

  • During active play — for account management and dispute resolution
  • After account closure — minimum 5–7 years for regulatory compliance and audit trails
  • Support communications — up to 2 years for reference and complaint handling
  • Technical logs — typically 90 days

Shorter retention may apply if you request data deletion, subject to legal hold requirements.

Sharing Your Data

We share information with:

  • Payment processors — to process deposits and withdrawals
  • Verification partners — third-party services for age and identity checks
  • Compliance teams — internal staff managing regulatory requirements
  • Law enforcement — if legally required by court order or regulation

We do not sell personal data to marketing companies or data brokers. Third parties are bound by confidentiality agreements.

International Transfers

If you are outside our primary operating jurisdiction, your data may be transferred to and processed in other countries where we operate. We ensure adequate safeguards (standard contractual clauses, adequacy decisions, or your explicit consent) for all international transfers.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access — request a copy of your personal data
  • Correction — update inaccurate or incomplete information
  • Deletion — request removal (subject to legal retention requirements)
  • Restrict processing — limit how we use your data
  • Portability — receive data in a portable format
  • Objection — opt out of certain processing (e.g., marketing)

To exercise these rights, contact us through official channels. We will respond within the timeframe required by applicable law (typically 30 days).

Updates to This Policy

We may update this policy to reflect legal changes, new features, or operational improvements. We will notify you of material changes. Your continued use after changes are posted means you accept the updated policy.

Privacy Contact

For privacy-related questions or to exercise your rights, reach out through the contact channels listed in our website footer. We aim to respond to privacy requests promptly and in compliance with applicable data protection regulations.